ValoJump: Checking Internet Connectivity

Last updated: May 12, 2026

Use this guide if your unit displays a "Cannot connect to Cloud Service" message or if you suspect a network issue. These steps will help you verify the connection from the software level down to the physical cabling.

Step 1: Check Connection Status in Windows

  • Attach a USB keyboard to the port on the left side of the unit’s touch screen.

  • Press CTRL + ALT + DEL simultaneously to access the Windows environment.

  • Locate the network icon in the bottom-right corner of the taskbar.

  • Note: Ensure the status explicitly says "Internet access." If you see a globe icon or a "No Internet" warning, proceed to the physical checks below.

internet_icon.png

Step 2: Inspect the External Ethernet Extension

  • Most units use an external extension adapter to connect the internal hardware to your facility’s internet source.

  • Follow the Ethernet cable leading out of the main unit case until you find the coupler.

  • Action: Disconnect and firmly re-seat both cables into the adapter to ensure they haven't vibrated loose.

extender.jpg

Step 3: Inspect Internal Connections

  • If Windows still shows no connection, the issue may be inside the main unit.

  • Open the main case (refer to the Lid Removal Guide for safety instructions).

  • Locate the PC and verify that the Ethernet cable is plugged firmly into the LAN port.

  • While the case is open, ensure no other cables appear loose or damaged.

  • Safety Note: Always close and lock the lid securely after inspection.

ethernet_port_VJ.png

Step 4: Verify the Internet Source

  • Trace the long Ethernet cable back to your router, switch, or wall outlet.

  • Ensure the cable is plugged in and that the port on your router shows active status lights (usually green or amber).

  • If possible, test the cable with a laptop to confirm the internet source is active.

Conclusion

If the connection remains inactive after verifying all physical points and the Windows status, the problem may be related to your local network's firewall or IP settings.