As part of the Valo Motion Service, your system receives regular updates to ensure it remains current with the latest features, games, and security patches. This guide explains the automated update cycle and how to verify your unit's status.
Automated Background Downloads
Your system is designed to download updates automatically in the background while the unit is powered on. No manual intervention is required to begin this process.
Depending on your internet bandwidth and connection quality, a download can take anywhere from 5 minutes to 4 hours.
Note: Downloads occur while the system is running but will not interfere with active gameplay or system performance.
Scheduled Installation
To prevent downtime during operating hours, updates are never installed while the system is in use. Instead, the unit schedules the installation for the next system startup.
Once the update is fully downloaded, it will wait for the operator to power the system off (at the end of the day) and back on (the following morning).
Installation Time: The installation process typically takes 2–3 minutes during the initial startup sequence.
Update Notifications
Valo Motion sends an information package via email for every major update involving new games, significant graphics overhauls, or new features.
These emails are sent to the registered owner of the system (the email address used for Operations Hub login).
Note: If you are not receiving these emails, please contact support@valomotion.com to ensure your contact details are correct.
Connectivity Requirements
A stable and fast internet connection is the only requirement to keep your system up-to-date.
If your unit remains offline for extended periods, it will be unable to download the necessary files, and your software version will fall behind.
If you suspect your unit is not receiving updates despite being online, contact support for a remote version check.
By maintaining a consistent internet connection and following standard daily power cycles, your Valo Motion unit will always provide the most modern and bug-free experience for your guests.