Note: If you are looking for instruction on how to set an automatic schedule for your ValoJump, read this article.
If you have set up automatic schedules for you ValoJump, but the unit does not turn ON or OFF, according to the schedule, follow these steps to troubleshoot the problem.
The schedule needs to sync from the Cloud Service:
When you set up a schedule on the Cloud Service, this schedule gets transferred to the unit the next time it is ONLINE. This means that if the schedule is set up when the unit is turned off, it won't get transferred to the unit before it is manually turned on.
If you set up the schedule while the unit was turned on and had an active internet connection, please see the next step.
If the unit is not turning OFF at the time set in the schedule:
The unit needs to be idle for 5 consecutive minutes before it can automatically turn OFF.
Example: A ValoJump unit is set to turn off at 21:00 (9 PM), if there is still someone playing a game at 21:00, the unit will postpone turning OFF. If the last player stops playing at 21:07, the ValoJump will turn off at 21:12 (after being 5 minutes idle)
If the unit is not turning ON at the time set in the schedule:
If your ValoJump is not turning ON at the time set in it's schedule, make sure that the green power button underneath the main units case is lit. (Number 1 in picture). Inspect the fuse (Number 2 in picture), if the unit is having problems turning on.
If the button is not lit, this means that unit is not getting electricity, and has most likely been turned off by unplugging the power cable, or by cutting power to the unit.
Note: Never shut down a ValoJump by cutting power to it directly, always turn it OFF from the admin menu on the touch screen, or by using the automatic schedule!
In case the button is lit but unit is not turning on, turn it on manually from the green power button, and make sure the unit is connected to the internet, see image below.
Make sure that power to the unit is never cut during night time, since this can interrupt automatically turning ON.
In case none of the instructions above helped, please contact firstname.lastname@example.org, and describe the troubleshooting steps you have already taken.