In case your ValoClimb is experiencing a problem with player's legs or other body parts not showing up in the game, this is most likely caused by dark clothing.
Certain types off black or dark colored clothing does not reflect IR-light (infrared light) properly, which causes this phenomenon. The ValoClimb motion sensor uses several cameras for tracking, and one of these uses IR-light. When the light does not reflect back from the user sufficiently the motion tracking gets distorted.
Valo Motion is aware of this problem, and is working on a solution. We are sorry for any trouble this causes you.
In case you are experiencing this problem with players who are not wearing dark clothing, please contact firstname.lastname@example.org and inform us at what exact time and date there were players experiencing this problem.