Note: If you are looking for instruction on how to set an automatic schedule for your ValoJump, read this article.
If you have set up automatic schedules for you ValoClimb, but the unit does not turn ON or OFF, according to the schedule, follow these steps to troubleshoot the problem.
The schedule needs to sync from the Cloud Service:
When you set up a schedule on the Cloud Service, this schedule gets transferred to the unit the next time it is ONLINE. This means that if the schedule is set up when the unit is turned off, it won't get transferred to the unit before it is manually turned on.
If you set up the schedule while the unit was turned on and had an active internet connection, please see the next step.
If the unit is not turning OFF at the time set in the schedule:
The unit needs to be idle for 5 consecutive minutes before it can automatically turn OFF.
Example: A ValoClimb unit is set to turn off at 21:00 (9 PM), if there is still someone playing a game at 21:00, the unit will postpone turning OFF. If the last player stops playing at 21:07, the ValoClimb will turn off at 21:12 (after being 5 minutes idle)
If the unit is not turning ON at the time set in the schedule:
If your ValoClimb is not turning ON at the time set in it's schedule, check that the unit is getting electricity. If the unit has been turned off by unplugging the power cable, or by cutting power to the unit this can disrupt the schedule.
Note: Never shut down a ValoClimb by cutting power to it directly, always turn it OFF from the settings menu on the touch screen, or by using the automatic schedule!
In case none of the instructions above helped, please contact email@example.com, and describe the troubleshooting steps you have already taken.