How to Pay Your Subscription in the Operations Hub (Card or PayPal)

Last updated: November 9, 2026

An active subscription keeps your Valo Motion units running and gives them software updates, new games and access to Operations Hub features. New units come with a 14-day trial license that starts the first time the unit is powered on. Subscribe before the trial ends so your units keep working without interruption.

Paying in the Operations Hub is the fastest option: payments renew automatically and your invoices are always available in one place.

Before you start

You need an Operations Hub login for your organization at hub.valomotion.com. If you don't have one yet, contact our support team and we will set it up.
Keep your units connected to the internet so your subscription and license sync to them.

Step 1: Open the Subscriptions tab

Go to **hub.valomotion.com** and log in.
Click your location.
Open the **Subscriptions** tab. Here you can see the subscription status of every unit at the location (active or expiring soon).

Step 2: Choose your billing cycle

Select the unit(s) you want to subscribe and choose how often you want to pay:

Monthly
Quarterly (every three months)
Annually (once per year)

Step 3: Check your billing details

Make sure the billing details are correct before paying, as they appear on your invoices:

Billing name: the full name of the company or organization responsible for payment
Billing address: the registered address for the payment method
VAT number (European customers)

You can update billing details at any time in the Subscriptions tab.

Step 4: Add a payment method

Choose one of the following:

Credit or debit card: Visa, Mastercard, Discover and Maestro are accepted. American Express is currently not accepted for payments in USD.
PayPal: link your PayPal account for automatic billing.

To add or change a saved payment method later, or to see your upcoming payments, click your name in the top right corner and select Your Settings.

Step 5: Download your receipts and invoices

Once a payment goes through, your invoice is created automatically. You can view and download all your past invoices in the Subscriptions tab.

Tip: Keep email notifications turned on in Your Settings so you are told about billing changes, subscription status and failed payments.

Prefer to pay by bank transfer?

If you need a manual invoice instead, it covers the full 12-month subscription period. Contact our support team with your official business name and address, VAT number (European customers) and billing email address, and we will send the invoice. Payment instructions are in How to Pay Your Invoice by Bank Transfer (USD and EUR).

Troubleshooting

My payment was declined. The Operations Hub notification shows the reason, for example insufficient funds, limit exceeded or an expired card. Update your card details or contact your bank, then try again.
I see "Payments are temporarily disabled (Subscription under review)". Contact our support team. We will review your subscription and enable payments for you.
My unit stopped working after the trial or renewal date. Without an active subscription the unit stops working until payment is received. Complete the steps above, or contact us and we will help.
I have paid, but my unit has stopped working. Check that the unit is connected to the internet. Your unit needs to go online regularly to validate its license, and if it has been offline for 14 days it cannot confirm your subscription and will stop working. Reconnect the unit to the internet (wired or Wi-Fi) and it should start working again once the license is validated. If it is online and still not working, contact our support team.

Need help?

Our support team is available 24/7:

US/South America: +1 (321) 340-3301
EU/International: +358 75325 8188
WhatsApp: either number above
Email: support@valomotion.com