Note: If you are looking for instruction on how to enable video uploads on your unit, read this article.
When video uploads are enabled, players receive an email link to their gameplay video within 15 minutes of entering their address on the touchscreen. If a player reports a missing link, follow these verification steps.
Video Delivery Verification
The most common reason for a missing link is email filtering. Advise your guest(s) to check their Spam or Junk folders before further investigation.
Ensure the guest(s) have allowed at least 15 minutes for the system to process and send the automated email.
If the email is not in the spam folder after 15 minutes, contact support@valomotion.com for assistance.
Note: You must provide the player's email address in your support request. Without this specific detail, the support team cannot locate or verify the video in the system.
Conclusion
Most missing video links are recovered by checking spam filters. Providing the player's email address immediately to support will expedite the recovery of any truly missing footage.