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  1. Valo Motion Support Site
  2. ValoClimb support articles
  3. Frequently asked questions

Frequently asked questions

In this section we have compiled questions and answers that hopefully help you get the full potential out of your ValoClimb.

  • I set scheduled on/off times for the ValoClimb, but they don't seem to work
  • The game crops off legs or other body parts
  • Can I connect the ValoClimb to the internet via WiFi?
  • I forgot my ValoClimb settings/admin password
  • Sound does not work on the ValoClimb
  • The touch screen does not respond
  • ValoClimb is having issues with gameplay
  • The user never received the link to their video
  • ValoClimb is displaying a message that I don't have an active subscription
  • Can I set up an automatic schedule for turning the ValoClimb on/off
Valo Motion Support Site
US: +1 (321) 340-3301
EU: +358 75325 8188