Use this guide if your ValoClimb unit fails to turn ON or OFF according to the schedules set in the Operations Hub. These steps address synchronization, idle requirements, and power management.
Step 1: Syncing the Operations HubSchedule
Ensure the unit is ONLINE to receive updates.
When you modify a schedule on the Operations Hub, the data is only transferred to the unit when it is powered on and connected to the internet.
Note: If you set a schedule while the unit was offline or powered down, you must manually turn the unit ON once to allow it to download the new parameters.
Step 2: Troubleshooting "Fail to Turn OFF" (Idle Rule)
Monitor the unit for 5 minutes of inactivity.
The ValoClimb will not shut down if it is currently in use. The unit requires 5 consecutive minutes of idle time before the "OFF" command triggers.
Example: If the schedule is set for 21:00 but a player finishes at 21:07, the unit will remain active until 21:12.
Step 3: Troubleshooting "Fail to Turn ON" (Power Check)
Verify the unit is receiving constant electrical power.
If the power cable was unplugged or the circuit breaker was flipped, the internal clock and scheduling service may be disrupted.
Warning: Never shut down a ValoClimb by cutting power directly. This can cause software corruption and schedule failures.
Step 4: Proper Shutdown Procedure
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To ensure the schedule remains intact, always shut down the unit via:
The Settings Menu on the touch screen.
The Automatic Schedule itself.
Most scheduling issues are resolved once the unit performs a successful "handshake" with the Operations Hub while online.
If you have done all the above-mentioned steps, and the issue persists, please contact support@valomotion.com. In your email, please mention what steps you have already taken.
To speed things up, make sure to include the unit ID/name and the physical location (city/venue) where the unit is installed.