If your unit displays a "Cannot connect to Cloud Service" message, follow these steps to walk you through verifying the software status and inspecting the physical network path from the external venue cable to the internal PC.
Step 1: Check Connection Status in Windows
Attach a USB keyboard to the port on the left side of the unit’s touch screen.
Press CTRL + ALT + DEL simultaneously to access the Windows environment.
Locate the network icon in the bottom-right corner of the taskbar.
Note: Ensure the status explicitly says "Internet access." If Windows does not show an active connection, proceed to the physical checks below.
Step 2: Inspect the External Ethernet Extension
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Locate the point where your venue's long Ethernet cable meets the ValoClimb's short internal extension.
Floor Models: This is typically found inside the base of the tower, normally when opening the latch and right inside the truss pylon.
Ceiling Models: This is located near the main unit enclosure. usually either bundled with the cables near the PC housing, or further down when following the Ethernet cable's routing.
Ensure both cables are firmly clicked into the coupler. A loose connection here is a common cause of intermittent signal loss.
Step 3: Inspect Internal PC Connections
If the external connections are secure, you must inspect the port directly on the PC. Choose the section below that matches your specific unit model.
A. DustProtect Models
Use a sturdy ladder to reach the main unit (The big blue enclosure with the projector inside).
Unlock and open the black latches on both sides using the provided key.
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Lift the cover to its fully extended position.
NOTE: The cover is fully opened once it is hanging on it's back on a floor mounted unit, and hanging at a near 90-degree angle if the unit is ceiling mounted.
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PC Connections: Verify the Ethernet cable is securely seated in the PC.
[Placeholder: Image of Travla PC highlighting the Ethernet LAN port]
[Placeholder: Image of NUC 2.0 PC highlighting the Ethernet LAN port]
[Placeholder: Image of NUC 1.0 PC highlighting the Ethernet LAN port]
Secure the lid and lock the latches when finished.
B. Mini-unit Models
Use a sturdy ladder to reach the unit.
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Unscrew the finger screws on each side of the lid and lift the cover carefully.
NOTE: The cover is fully opened once the cover is either hanging on it's back on a floor mounted version, or hanging at a near 90-degree angle for ceiling mounted versions of the unit.
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PC Connections: Check the Ethernet cable connection on the internal PC.
[Placeholder: Image of Travla PC highlighting the Ethernet LAN port]
[Placeholder: Image of NUC 2.0 PC highlighting the Ethernet LAN port
Close the case and hand-tighten the finger screws.
Step 4: Final Verification
Ensure the other end of your venue's cable is properly plugged into your router or wall outlet.
Power cycle the unit to see if the "Cloud Service" error clears.
Conclusion
If all physical connections are secure and the PC is receiving a link light, but Windows still reports "No Internet," the issue may be related to your facility's firewall or network configuration. Please review with your internal IT staff if internet connectivity has been allowed to your computer and that the computer is whitelisted in your firewall.
If you have tried all the solutions in this article but the internet connection is still inactive, please contact support@valomotion.com and describe the troubleshooting steps you have taken this far so our support team can assist you in resolving your internet connectivity issue.