This guide addresses overheating issues specifically for the ValoClimb DustProtect model. If you are using a ValoClimb 6K or 9K and experience overheating, please contact support directly.
Step 1: Clean the Air Intake Filter
Locate the air filter on the back side of the main unit. A clogged filter is the most common cause of overheating.
Use a vacuum cleaner to remove all dust and visible dirt from the filter. Use a ladder to ensure you can see and access the entire surface.
Note: We recommend to clean this filter at least once per week. Filters typically last 1–3 years before requiring replacement.
Step 2: Access the Internal Intake Fans
Ensure the unit is turned ON during this check so you can observe the fans in motion.
Use a ladder to reach the unit and unlock the black latches on both sides of the case.
Carefully lift the lid to its fully open position.
Step 3: Verify Fan Rotation
Locate the two intake fans at the back of the case.
Confirm that both fans are spinning. Both fans must be active whenever the unit is powered on to provide adequate cooling.
Step 4: Test the Fan Controller (Sensor Check)
Leave the case open for at least 5 minutes to allow the interior to reach ambient temperature.
Locate the two temperature sensors on the front side of the case.
Press the ends of both sensors firmly between your fingertips for at least 20 seconds.
Note: Your body heat should trigger the controller; you should hear the fans become significantly louder as they speed up. If they get louder, the controller is functioning correctly.
Step 5: Final Verification and Support
If the filter is clean and the fans/controller are functioning but the unit still overheats, document your findings.
Contact support@valomotion.com and provide a detailed description of the troubleshooting steps you have already performed.
Conclusion
Regular maintenance of the air intake filter is the most effective way to prevent thermal issues and extend the lifespan of your ValoClimb unit.